Interact at Chatbot Summit

This year’s second International ChatBot Summit in Berlin was important for Interact because we see how bots are a technology to understand rather than oppose. Striving to lead by understanding automation and machine learning, we can create improved efficiencies for our clients that will contribute to business growth rather than trigger the negative impacts and declines that concern many outsourcers.

Interact nominated for 2 ECCCSAs

Interact has been shortlisted in two categories for this year’s prestigious European Contact Centre & Customer Service Awards.

Europe’s longest-established contact centre awards are this year being run by the UK’s Call Centre Management Association with support from the European Confederation of Contact Centre Organisations, which between them represent more than 35,000 contact centres in 20 countries.