This year’s second International ChatBot Summit in Berlin was important for Interact because we see how bots are a technology to understand rather than oppose. Striving to lead by understanding automation and machine learning, we can create improved efficiencies for our clients that will contribute to business growth rather than trigger the negative impacts and declines that concern many outsourcers.
As part of Interact’s commitment to serve the local Richmond community and improve the environment where our employees spend a lot of their time, we are pleased to announce that Operations Director, Sarah Leff has been elected as vice-chair of BID (Business Improvement District) Steering Group Richmond
Interact was delighted to have Directors Sarah Leff and Tina Squire lead a round table session on how to achieve operational excellence when running a chat operation. The session was very popular and oversubscribed, which highlighted the interest companies have in webchat as a viable channel for both sales and customer service.
A milestone was recently reached by our Plusnet webchat team when they achieved 100,000 sales. Plusnet has worked with Interact since 2012, and the achievement is testament to the great partnership that has grown between us.
Interact is delighted to welcome Chris Speakman in the role of Operations Director at our Wigan contact centre. Chris brings a wealth of experience in sales management having spent the last 6 years as BT’s Head of Enterprise Sales.
Our very own Sarah Leff, Operations Director, and Tina Squire, Support Director will be opening the Focus Group stream at the forthcoming Engage Customer “Future of the Contact Centre” Conference 2017.
Interact Contact Centres is proud to have won a Bronze ECCCSA in one of the most heavily-contested categories.
Against competition from all over Europe, Interact with its clients Liveperson and BT beat many of the largest BPOs and biggest brands from across Europe.
Since the launch of Interact we have worked with Infinity CCS, deploying their agent desktop and workflow solutions on a number of client projects. In this in-depth case study Infinity looks at how it worked with us to implement two new complex client projects, from scratch, within just 6 weeks.
Web chat is one of the fastest growing contact channels. Our very own Tina Squire recently guested on a Podcast with workforce management software company Injixo to talk about Webchat and how to integrate it into the contact centre. From the customer perspective, it’s instant, it’s easy and it’s text based.
Interact has been shortlisted in two categories for this year’s prestigious European Contact Centre & Customer Service Awards.
Europe’s longest-established contact centre awards are this year being run by the UK’s Call Centre Management Association with support from the European Confederation of Contact Centre Organisations, which between them represent more than 35,000 contact centres in 20 countries.