A milestone was recently reached by our Plusnet webchat team when they achieved 100,000 sales. Plusnet has worked with Interact since 2012, and the achievement is testament to the great partnership that has grown between us.
Our very own Sarah Leff, Operations Director, and Tina Squire, Support Director will be opening the Focus Group stream at the forthcoming Engage Customer “Future of the Contact Centre” Conference 2017.
Interact Contact Centres is proud to have won a Bronze ECCCSA in one of the most heavily-contested categories.
Against competition from all over Europe, Interact with its clients Liveperson and BT beat many of the largest BPOs and biggest brands from across Europe.
Since the launch of Interact we have worked with Infinity CCS, deploying their agent desktop and workflow solutions on a number of client projects. In this in-depth case study Infinity looks at how it worked with us to implement two new complex client projects, from scratch, within just 6 weeks.
Web chat is one of the fastest growing contact channels. Our very own Tina Squire recently guested on a Podcast with workforce management software company Injixo to talk about Webchat and how to integrate it into the contact centre. From the customer perspective, it’s instant, it’s easy and it’s text based.
Interact has been shortlisted in two categories for this year’s prestigious European Contact Centre & Customer Service Awards.
Europe’s longest-established contact centre awards are this year being run by the UK’s Call Centre Management Association with support from the European Confederation of Contact Centre Organisations, which between them represent more than 35,000 contact centres in 20 countries.
Interact is going from strength to strength, and as we prepare for a major staff expansion this summer, we’re pleased to announce the growth of our management team as well. We’re excited to welcome Tina Squire to the company.
Tina has recently joined Interact to manage human resources, as well as an exciting new client project.
Interact is proud to announce the opening of its new HQ offices in central Richmond.
Housed in the Poppy Centre, the 5,000 sq ft offices are located in the centre of town, a stone’s throw from the Thames.
This office will serve as the central hub of the Interact operation, providing 100 seats of high quality contact centre services, as well as Finance, IT, HR and QA for the regional centres.