Interact has been shortlisted in two categories for this year’s prestigious European Contact Centre & Customer Service Awards

Europe’s longest-established contact centre awards are this year being run by the UK’s Call Centre Management Association with support from the European Confederation of Contact Centre Organisations, which between them represent more than 35,000 contact centres in 20 countries.

Against this incredibly high level of competition the panel of independent judges – leading figures in the contact centre and customer service industry drawn mainly from large blue chip organisations – nominated Interact Contact Centres for:

Outsourcing Partnership of the Year, for its webchat customer acquisition programme on behalf of BT and Liveperson.

Employer of the Year (Great Place to Work).

Neil Perring, Managing Director of Interact, said; “We are obviously delighted the ECCCSA judges have shortlisted us, and we look forward to further making our case at our site visit and panel presentation next month.”

Over the next two months the judges will meet with all the shortlisted companies and the winners will be announced at a Gala Dinner at the Park Lane Hilton in London on 21st November.

“We have been really impressed by the quality of the award entries for this years ECCCSAs,” said Ann-Marie Stagg, CEO at the CCMA, organisers of this years’ awards programme. “The entries really reflect the outstanding progress organisations are making to adapt and evolve their operations to deliver exceptional customer service.”