Tina Squire, Support Director at Interact, guests on Injixo contact centre podcast
Our very own Tina Squire recently guested on a Podcast with workforce management software company Injixo to talk about Webchat and how to integrate it into the contact centre.
Web chat is one of the fastest growing contact channels. From the customer perspective, it’s instant, it’s easy and it’s text based. For the call centre it offers some tempting efficiency gains over phone calls and the chance to improve customer engagement. But the old saying ‘the devil is in the detail’ definitely applies here. In this podcast we discuss the pros and cons of chat, as well as providing some tips for getting chat right in your operation.
Tina Squire, Support Director